How insurance is sold: distribution, agency authority, field underwriting

Who is who: A&H agent, life agent, broker, solicitor, analyst

Transacting, unlicensed activity, and other acts producers must avoid

Keeping a license: names, renewal, records, denial, appointments

Fiduciary duty, continuing education, LTC training, administrators

Ethics: ten standards, seniors, and altering a disability application

Insurers: admitted or not, domestic, foreign or alien, and how they are organized

Who regulates: the Code, regulations, the Commissioner, unfair practices, privacy, notices

Insolvency, guarantee association, fraud, group replacement, discrimination

Fair claims settlement: definitions, files, and the 15/40/30-day clock