The support crew: ISO, ACORD, WCIRB and NCCI

What an insurer rating tells you

Finding loss exposures: six methods and their blind spots

Direct vs. indirect losses, and property vs. liability coverage

Keeping score: loss, expense and combined ratios, and reserves

How coverage ends: cancellation, nonrenewal, lapse, and refund methods

Earned vs. unearned premium: the math

Manual, merit and judgment rating

First and third party claimants, subrogation and arbitration

Assigning a policy, and what happens when property changes hands

Insurable interest in property, and interests that are not insurable