P-V · Pet Insurance
The Insurer Disclosure document and the 30-day free look
Think of it as a one-page cheat sheet. The insurer must summarize all the policy provisions required by §12880.2 subdivisions (a) through (e) in a separate document titled "Insurer Disclosure of Important Policy Provisions."
Where that document goes: - Posted through a link on the main page of the insurer's website - Given to the consumer, in at least 12-point type, when the insurer delivers a new policy Current law also allows a hard copy in place of the website posting if hard copy documents are requested by or provided to the consumer.
Free look: the policy must have printed on it, or attached to it, a notice that after receiving the policy the owner may return it for cancellation by delivering or mailing it to the insurer or to the agent through whom it was purchased. The notice must clearly state the time allowed, and this free look period may be no less than 30 days.
Effect of a return: the policy is void from the beginning, and the parties are in the same position as if it had never been issued. All premiums and any policy fee must be refunded within 30 days from the date the insurer is notified of the cancellation.
Exception: if the insurer has paid any claim, or has advised the insured in writing that a claim will be paid, the 30-day free look right does not apply. The policy's cancellation provisions then govern any refund.
Remember
· "Insurer Disclosure of Important Policy Provisions": website link + with a new policy in at least 12-point type.
· Free look: at least 30 days; return to the insurer or the selling agent.
· Refund within 30 days; no free look once a claim is paid or promised in writing.
CA
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